I remember all that well. Also the hours spent on the phone with people who then fall off the face of the earth.

One thing I learned was to pace myself with 4 questions, and a kitchen timer. I then gave them an "assignment", like: call me when you read the info, email me and tell me what you think, etc. If they did not pass this test, I did not bother with them anymore.

Chin up!!
Heike

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